Refund & Return Policy – ITS Store (Updated)

1. Inspection Upon Delivery

• Customers are encouraged to inspect their order upon delivery.
• If there is any issue (wrong item, defect, or damage), it must be reported immediately to the courier or within 24–48 hours of receiving the order.

2. Returns

• Returns are accepted within 14 days from the delivery date.
• Items must be:
  • Unused
  • In original condition
  • With all tags and packaging intact

3. Return Shipping Fees

• If the customer decides to return the item for personal reasons (e.g. size, preference, change of mind),
  return shipping fees will be covered by the customer
• If the return is due to:
  • Defective product
  • Wrong item sent
    ITS Store will cover all shipping fees

4. Exchanges

• Exchanges are allowed within 14 days (subject to availability).
• Shipping fees apply unless the issue is from our side.

5. Refunds

• All returned items go through an inspection process before approval.
• Once approved:
  • Refunds will be processed via the original payment method
  • Timeline: 5–7 business days

6. Non-Returnable Cases

We do not accept returns if:

• The product has been used
• Tags are removed
• The item is damaged by the customer
• The request is made after the allowed return period

7. How to Request a Return

To request a return, please contact us with:

• Order number
• Reason for return

Through:

• WhatsApp / Phone:01000300610
• Email: info@its-store.net